Consumer Rights

Your Rights

• ✓Right to be protected against goods and services that are hazardous to life and property.
• ✓Right to information about quality, quantity, potency, purity, standard, and price of goods or services.
• ✓Right to choose from a variety of goods and services at competitive prices, free from coercion.
• ✓Right to be heard and to have grievances redressed at appropriate forums (District, State, and National Commissions).
• ✓Right to seek redressal against unfair trade practices, restrictive trade practices, or unethical exploitation.
• ✓Right to consumer education and awareness about rights and remedies available.
• ✓Right to file complaint without paying excessive court fees — complaints can be filed online through eDaakhil portal.
• ✓Right to file complaint at the place where the cause of action arose, where the defendant resides, or where the consumer resides.

Relevant Statutes

What to Do

1. 1Preserve all documentation: invoices, receipts, warranty cards, product packaging, screenshots, and email correspondence.
2. 2First raise the grievance in writing with the seller or service provider, allowing a reasonable period to respond.
3. 3If unresolved, send a legal notice describing the deficiency and the relief sought.
4. 4File a complaint at the appropriate Consumer Commission based on the value claimed: District (up to Rs 1 crore), State (up to Rs 10 crore), National (above Rs 10 crore).
5. 5Use eDaakhil (edaakhil.nic.in) for online filing of consumer complaints.
6. 6Seek reliefs including refund, replacement, repair, compensation for loss or injury, and punitive damages where applicable.